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  • Is this service really free?

    Yes, this service is really free. However, if you need extra features then you can upgrade your account for a small monthly fee. Please log into your account for more details.

  • How can I pay for the monthly fee for extra features?

    All payments are handled externally through PayPal.

  • How do I receive the information that is submitted from my form?

    The form submission is sent to the e-mail address specified in your account. A copy of the form submission is also stored in your FormLog.com inbox.

  • How long does it take to receive my e-mail after someone submits my form?

    FormLog.com sends an e-mail to you with the form contents at the time the form is submitted. Depending on your email service, it should arrive in your mailbox within a minute or two at the most.

  • Do you store the form submissions in a database?

    Yes, all form submissions are stored in our database for a period of 30 days. You can access your form submissions at any time by logging into your account.

  • Can I have my form submissions e-mailed to more than one e-mail address?

    No, forms are restricted to e-mailing to only one address.

  • Can I use the service if I don't have my own web-site?

    Yes you can. You can use our service to create a hosted form. You will be provided with a URL where your customized form can be found. Just tell your users to go to that URL to enter the information you request.

  • Why am I not receiving e-mails of my form submissions?

    It is possible that the form submissions sent to you are are being labelled as being JUNK, SPAM or could be in your email DELETED folder. Many webhosters are aggressively trying to block form submissions that they may interpret as being SPAM. If you have a web-based interface for your email account, log onto your email account and mark email that is coming from us as NOT SPAM.

  • Is it possible for visitors to find out my e-mail address from my form?

    Visitors cannot find out your e-mail address via your form. Using our forms will also help prevent your e-mail address from being spammed because we hide your e-mail address from spambots that harvest e-mail addresses off of websites.

  • Do your service provide an autoresponder?

    No. We used to provide an autoresponder with our service but it was being used to send unsolicited e-mails (SPAM). But we might implement this feature in the future for upgraded accounts.

  • Can users send me files with your form?

    No, this is not possible. But we might implement this feature in the future for upgraded accounts.

  • Does FormLog.com provide hosted forms?

    Yes, we host your forms. That means you don't even need to have a website to enjoy web forms. With a simple link, you can let your visitors access your form from Blogger, MySpace, Facebook, or by email. If you do have a website, you can either link to the form or embed it on your site.

  • Can I ask for credit card information with FormLog.com?

    No. We recommend that you do not use FormLog.com for gathering credit card information or other confidential information from your form. The data that is sent from the forms is in no way encrypted before transmission. It is possible for the form data to be intercepted as it travels across the Internet. For this reason, we recommend that you do not use Formlog.com to ask your website visitors for confidential information.

  • Can I make the "thank you" page or the page of my hosted form look like my site?

    Yes, you can set the font face, font size and font color and the background color of these pages. You can also display your site logo above these pages. Just take a look at our tutorial for instructions.

  • I get a lot of SPAM/Junk form submissions, how to stop this?

    What you are receiving is the results from "spambots" that automatically search and submit forms with their SPAM messages. You can use our CAPTCHA feature to dynamically add a random string of characters on the "thank you" page which must be entered in order for the form to be processed.